About Us

About Us

Perfumes.com is an innovative retail concept, and has been one of the most reliable online retail providers online. We present customers with a broad range of products for as much as 20,000 different product types; all are stocked and kept safely in a warehouse. Categories offered ranges from flawless and high end brands of fragrances, skin care, hair care, makeup, bath body, gift sets, sunglasses and more which are all open for men and women, as well as kids. Today, Perfumes.com outshines other perfume providers’ online and cosmetic sellers in the U.S. We have become a powerful name in the world of beauty with more than 600 brands of products coming from Europe and other parts of the globe. Our merchandises are certified to be real and genuine.

Website Security

Perfumes.com is one of the safest online retail sites there is; with our Norton Security powered by the trusted and safe Symantec system. We have the seal of Norton which only represents our sites utmost security. It only shows we have the highest level of protection which is trusted by thousands of web owners and best of all, ecommerce sites. In terms of Internet activity, there’s no other security system that can offer you the highest security service 24/7.

  • Norton Secured Seal is trusted almost 90% of online customers, especially if its seal is featured at the check out process.
  • Our security system is also used by more than 40 million users online.
  • We offer robust online protection including the military grade data centers, capable of protecting our site’s data and other important information.
  • We provide encrypted transactions online to protect and guard customer data as well as our site’s identity.

Secure Sockets Layer (SSL)

Another Internet security system that our site uses is the Secure Sockets Layer or otherwise known as SSL. We proudly present strong safety measure system which allows Internet navigation without any hesitation, and encrypted connection. Perfumes.com offers not only security but even stability; therefore our transactions are protected and are always seamlessly connected online.

Amazon Payments

Perfumes.com understands the need of easy payment just like how Amazon receives payment from its online customers. We therefore offer Amazon payments to provide not only safe payment system but also a faster service with less or no hassle at all. Imagine shopping on our site using your very own Amazon account to pay for whatever products you desire from our website. No more multiple online accounts, no more repeated retyping of your credit card information and shipping address. With Amazon easy payment, shopping on our site is a breeze. Simply use your Amazon account on our site to log in, we automatically recognizes your payment information and other pertinent data.

Product Assurance

Shopping with assurance is one of our top priorities. We offer merchandises that are 100% authentic, with brands mostly coming from world renowned companies such as Jimmy Choo, Vera Wang, Ralph Lauren, Revlon, Prada, Guess, Michael Kors, and more that are inspected and placed safely in a warehouse. You are guaranteed that our products are all in good condition and genuine. We condemn counterfeit products therefore you are assured to receive products that are made of high quality, in perfect condition and are indisputably real.

Dedicated Service

When it comes to service, we present you with impeccable service like no other. Our customer service hours are from Monday to Friday from 8am to 5:30pm Pacific Time. During weekends, we have a team to assist you Saturday and Sunday from 9am to 5:30pm Pacific Time. It you don’t have enough time to email us, you can make use of our phone customer service by dialling (302)-330-8200. Our heart is set to provide only the best customer care.

Shipping Policy

To be the best, we strive to provide the fastest shipping service there is. We offer two shipping options within the U.S., the Standard Ground U.S. Shipping and the 2 Day Express U.S. Shipping for free with minimum order of $59. Opting for our Standard shipping gives you 2 to 8 business days of delivery. Your order may be delivered by UPS, FedEx or if you have Postal Mail, the USPS. For 2 Day Express U.S. Shipping, delivery of order may take 2-3 business days and the delivery company will require signature upon delivery. This option is not available to PO Boxes and weekend dates.

Return and Exchange Policy

Just like any other ecommerce websites, we care about the customers’ feedback, and that includes satisfaction of the product. If you received an item which does not satisfy you, we are happy to accept returned merchandises as long as it’s within the 30 day period from the purchase date. There are few conditions to note before returning the item. It should be unopened, must be in good condition, just like new, undamaged and above all, unused with its important details like tag prices and other attachments included.

If the item is damaged, or not as stated on the website, we gladly accept request for replacement provided that the product is returned within the 48 hours. All you have to do is contact our customer support at rma@perfumes.com, or simply call our dedicated hotline at (302)-330-8200. There are few items however that are subject to no exchange or no refund policy, all skincare and cosmetic items that has been used or opened. This is due to health reasons and to protect future customers.

Privacy Policy

We care about the privacy of our customers and we value all information gathered via our website. We commit to deliver world class privacy and any information entrusted to us, especially when filling up some forms which requires customer’s name and other details will be safeguarded. We may collect personal information such as the users name, contact information, email address, and more. The information we gather are used for record purposes, so that every time you revisit the site, we know how to improve the services to be offered to you, we may also send updates or special offers using the data users have provided us.

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