About Us

Perfumes.com is an innovative online retail concept. We present customers with a broad range of products for as much as 12,000 different product types; all are stocked and kept safely in a warehouse. Categories offered ranges from flawless and high-end brands of fragrances for men and women, as well as kids. Today, Perfumes.com outshines other perfume providers’ online and cosmetic sellers in the U.S. We have become a powerful name in the world of beauty with more than 600 brands of products coming from Europe and other parts of the globe. Our merchandises are certified to be real and genuine.

Website Security

Perfumes.com is one of the safest online retail sites there is we do not store your credit card number.

  • Our security system is also used by more than 40 million users online.
  • We offer robust online protection including the military-grade data centers, capable of protecting our site’s data and other important information.
  • We provide encrypted transactions online to protect and guard customer data as well as our site’s identity.

Secure Sockets Layer (SSL)

Another Internet security system that our site uses is the Secure Sockets Layer or otherwise known as SSL. We proudly present strong safety measure system which allows Internet navigation without any hesitation and encrypted connection. Perfumes.com offers not only security but even stability; therefore our transactions are protected and are always seamlessly connected online.

Product Assurance

Shopping with assurance is one of our top priorities. We offer merchandises that are 100% authentic, with brands mostly coming from world renowned companies such as Jimmy Choo, Vera Wang, Ralph Lauren, Revlon, Prada, Guess, Michael Kors, and more that are inspected and placed safely in a warehouse. You are guaranteed that our products are all in good condition and genuine. We condemn counterfeit products, therefore, you are assured to receive products that are made of high quality, in perfect condition and are indisputably real.

Dedicated Service

When it comes to service, we present you with impeccable service like no other. Our customer service hours are from Monday to Friday from 9 am to 5 pm Pacific Time. During weekends, we have a team to assist you Saturday and Sunday from 9 am to 5 pm Pacific Time. It you don’t have enough time to email us, you can make use of our phone customer service by dialing (302)-316-4447. Our heart is set to provide only the best customer care.

Shipping Policy

To be the best, we strive to provide the fastest shipping service there is. We offer two shipping options within the U.S., the Standard Ground U.S. Shipping and the 2 Day Express U.S.  Your order may be delivered by UPS, FedEx or if you have Postal Mail, the USPS. For 2 Day Express U.S. Shipping, delivery of order may take 2-3 business days and the delivery company will require a signature upon delivery. This option is not available to PO Boxes and weekend dates.

Return and Exchange Policy

Just like any other e-commerce websites, we care about the customers’ feedback, and that includes satisfaction of the product. If you received an item which does not satisfy you, we are happy to accept returned merchandises as long as it’s within the 30 day period from the purchase date. There are few conditions to note before returning the item. It should be unopened, must be in good condition, just like new, undamaged and above all, unused with its important details like tag prices and other attachments included.

If the item is damaged, or not as stated on the website, we gladly accept a request for replacement provided that the product is returned within the 48 hours. All you have to do is contact our customer support at [email protected], or simply call our dedicated hotline at (302)-316-4447.

Privacy Policy

We care about the privacy of our customers and we value all information gathered via our website. We commit to deliver world class privacy and any information entrusted to us, especially when filling up some forms which requires customer’s name and other details will be safeguarded. We may collect personal information such as the users name, contact information, email address, and more. The information we gather are used for record purposes, so that every time you revisit the site, we know how to improve the services to be offered to you, we may also send updates or special offers using the data users have provided us.